wiki:support-team

Version 40 (modified by Ross, 7 years ago) (diff)

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May First/People Link Support Team

May First/People Link's support team responds to support requests and maintains the May First/People Link infrastructure.

This page provides an overview and easy access to support team members.

For general overview of our technology, please see the technology infrastructure page.

Communications

Email communication happens over the support-team list. Real time communications happens via IRC (irc.indymedia.org) in the #mayfirst channel. Face-to-face meetings, starting in 2012, happen on the first saturday of the month in both New York City and Boston. 10:00 - 1:00 pm is set aside for new people and OpenPGP key signing and education.

Next face-to-face meetings:

Please follow up with Jamie if you'd like to come and want the address: jm@mayfirst.org

Responding to support requests

On the front burner

See a description of projects currently on the front burner.

Privileged Access

Any MFPL member is welcome and encourage to join the May First/People Link support team. Please join the list or join us in the IRC channel.

A limited number of people have root access on all servers, based on a history of organizing and collaboration.

All users with root access are expected to operate within these guidelines for root privileges.

May First/People Link has a draft policy on granting root access.

MFPL support team shares passwords using keyringer.

Support team members with acess to the shared password file can send a service advisory to alert people before performing maintenance work that will lead to downtime.

Server alerts

All servers are monitored via nagios, which sends email directly to jamie's cell phone and to the server-sms-alerts list.

Skill Shares

There are several areas of MFPL architecture that are hard to grasp without an explanation. Perhaps we should schedule IRC skill shares around:

  • Our subversion repository of servers and general big picture/how to figure out which server is where and is used for what
  • Using the Monkeysphere with ssh
  • Virtualization - and the three different types of virtualization we use at MFPL

Members