May 5, 2012 Support Team face to face
Jamie's apt: 426 Sterling Place, 3A
10:00 am -
- Planning the next few months' agenda
- Adopt a server!!
- Brainstorming the AMC network meeting agenda (post facebook Internet)
- Discuss motion and what we want out of rack security cameras
- Red UI
- Completing last months tasks (Roundcube, Horde, other web apps)
Adopt a server notes pulled from etherpad
It may beg gone, but this came from this pad page
Current Responsibilities
- minimal responisiblity; make sure the servers stay upgraded. Rationale: Jamie had previously been running (or not) upgrades on n servers.
Upcoming Future Responsibilities
- Make sure file systems have enough space on them
- Audit back ups
- Make sure the RAID arrays are in sync
- Get nagios alerts for your adopted server
-- If you have a problem with an upgrade, make sure to report it to the support-team.
- How to handle kernel upgrades? Always do all upgrades whether or not a reboot is required. Because kernel ugrades are highly unlikely to cause problems even without a reboot.
- How do we handle physical host upgrades? We have been running all of them in the same fashion as kernel upgrades.
- Timing Upgrades should not be run between 900 America/New_York and 1800 America/New_York Monday through Friday
Covering Support
- Check tickets between 1100 and 1200 America/New_York between 1700 and 1800 America/New_York There has to be some response on all tickets
Answer/resolve easy tickets
Ask for more information, if needed
Last modified
12 years ago
Last modified on May 7, 2012, 12:41:01 PM
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