wiki:support-team

May First/People Link Support, Infrastructure and Data Sovereignty Team

This page provides an overview and easy access to support team members.

For general overview of our technology, please see the technology infrastructure page.

Please see our proposed 2014 work plan and budget.

Communications

Email communication happens over the support-team list. Real time communications happens via IRC (irc.indymedia.org) in the #mayfirst channel. Face-to-face meetings happen on the first saturday of the month in both New York City and Mexico City. We start our regular meeting at 12:00 pm Mexico/1:00 pm New York time. You can follow along via: https://meet.mayfirst.org/support.

Next face-to-face meetings:

Responding to support requests

On the front burner

See a description of projects currently on the front burner.

Privileged Access

Any MFPL member is welcome and encourage to join the May First/People Link support team. Please join the list or join us in the IRC channel.

A limited number of people have root access on all servers, based on a history of organizing and collaboration.

All users with root access are expected to operate within these guidelines for root privileges.

May First/People Link has a draft policy on granting root access.

MFPL support team shares passwords using keyringer.

Support team members with access to the shared password file can send a service advisory to alert people before performing maintenance work that will lead to downtime.

Paid Staff

May First/People Link is a member-run organization. A small number of members receive a salary to ensure that the day-to-day tasks are completed.

Server alerts

All servers are monitored via nagios, which sends email directly to jamie's cell phone and to the server-sms-alerts list.

Skill Shares

There are several areas of MFPL architecture that are hard to grasp without an explanation. Perhaps we should schedule IRC skill shares around:

  • Our subversion repository of servers and general big picture/how to figure out which server is where and is used for what
  • Using the Monkeysphere with ssh
  • Virtualization - and the three different types of virtualization we use at MFPL

Members

Last modified 8 months ago Last modified on Mar 27, 2018, 12:05:39 AM