= May 5, 2012 Support Team face to face = Jamie's apt: 426 Sterling Place, 3A[[br]] 10:00 am - * Planning the next few months' agenda * Adopt a server!! * Brainstorming [https://mayfirst.org/amc2012 the AMC network meeting] agenda (post facebook Internet) * Discuss motion and what we want out of rack security cameras * Red UI * Completing last months tasks (Roundcube, Horde, other web apps) = Adopt a server notes pulled from etherpad = It may beg gone, but this came from [https://pad.riseup.net/p/HjVgvhNxt6gW this pad page] == Current Responsibilities == * minimal responisiblity; make sure the servers stay upgraded. Rationale: Jamie had previously been running (or not) upgrades on n servers. === Upcoming Future Responsibilities === * Make sure file systems have enough space on them * Audit back ups * Make sure the RAID arrays are in sync * Get nagios alerts for your adopted server -- If you have a problem with an upgrade, make sure to report it to the support-team. * How to handle kernel upgrades? Always do all upgrades whether or not a reboot is required. Because kernel ugrades are highly unlikely to cause problems even without a reboot. * How do we handle physical host upgrades? We have been running all of them in the same fashion as kernel upgrades. * Timing Upgrades should not be run between 900 America/New_York and 1800 America/New_York Monday through Friday == Covering Support == * Check tickets ** between 1100 and 1200 America/New_York ** between 1700 and 1800 America/New_York ** There has to be some response on all tickets ** Answer/resolve easy tickets ** Ask for more information, if needed