wiki:WikiStart

Version 97 (modified by Jamie McClelland, 8 years ago) (diff)

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Welcome to May First/People Link's Support Network

IMPORTANT NOTICE April 29, 2012

  • 7:00 pm America/New_York: still no update on ETA
  • 6:29 pm America/New_York: we are onsite, however, still have no power to our cabinet. We have not been given an ETA on the return of power. At least two of the facilities three UPS systems are down, so it may be hours before power is restored. We will report as soon as we get an ETA.
  • 5:58 pm America/New_York: Due to a power outage at our provider at Telehouse, we have lost power to our cabinet affecting about half of all May First/People Link members. This power outage is not within our control. We are pressuring Telehouse to bring power back up as soon as they can and we are positioned to bring our servers back online as soon as they do.

Do you need help?

After logging in, you can report your problem here. Someone should respond to your post within a few hours.

Before you post

Before posting a ticket please check our service advisories page or the timeline of recent posts to see if we are already working on the problem you have identified. In addition - please try searching using the search box above to see if anyone else has had the same question or to see if your question might be answered in one of our Frequently Asked Questions.

Using the Ticket System

Welcome to our ticket tracking system! The ticket tracking system is designed so we can handle many requests from many members in a timely and reliable way. In addition, the system is based on a public, open and collaborative approach to solving problems. As you will discover - once you login, you have the ability to both ask and answer questions; to both read and edit help pages. With your support, we can build a powerful tool for mutual aid.

Before submitting a ticket, please note a big difference with this system: what you post is public. We are doing this for thoughtful reasons. However, the implications are that whatever you post will be visible to the world. So, among other things, please do not post personal information (like passwords).

The system is more than just a ticket tracking system. Please use the search form at the top right to search our frequently asked questions and wiki pages. You can also browse our frequently asked questions or our overview page to get a better idea of what is available via our wiki.

Note: We continue responding to requests sent to our support @ mayfirst.org email address, however, we will prioritize requests made through this system.

How do I login?

Please click on the Login link at the top right of the page. If you are a May First/People Link member there is no need to register - simply enter the same username and password that you use when checking your email or editing your web pages (using sftp).

Need help?

If you are having trouble using the system, you might be interested in the beginner instructions.

Want to help?

A good place to start is our participate page. It lists a few searches based on common keywords (to prevent total ticket overload). If you would like to see more tickets, you can browse the Timeline and see the latest tickets or click View Tickets and sort them based on your interests and skills (both of these views can be subscribed to as an RSS feed). You can also get notified of every ticket via the support-broadcast email list to which all tickets are sent.

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