A big part of our philosophy is mutual aid and community building. That's why the ticket tracking system is open to the public - to create a space so that one member's problems can help another member. In addition, we would like to encourage members to help other members.

To help you help other members - we've written a few guidelines:

  • Before beginning to answer a question, scroll to the bottom and click the Accept radio button (and, of course, be sure nobody has already accepted the ticket).
  • Post comments as you go. Even if you can't figure out how to solve the problem, posting what you've done can be tremendously helpful.
    • If you run a command that gives output - copy the entire command, output of the command, and the final command prompt (to indicate to everyone that the command completed).
    • If you do any web searching related to the issue - include any relevant links even if they don't fully explain what is going on - they may trigger ideas for the next person.
  • If you have root on a box and you are trouble shooting a server-wide problem, consider running mf-analyze-server - that script will run a series of tests and store the output of those tests for later viewing. Even if you have no idea how to fix the problem, running this command leaves a helpful trail for the next person.

There are a wide variety of issues, many of which are at a very high technical level. Sorting through the tickets to find one that you might be able to help with can be very overwhelming.

To help you find the tickets that meet your skills and interests we've developed the following reports:

Last modified 10 years ago Last modified on Jul 9, 2008, 10:00:30 AM