wiki:WikiStart

Version 57 (modified by Jack Aponte, 9 years ago) (diff)

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Welcome to May First/People Link's Support Network

OUTAGE ALERT – February 22, 2011

Due to a missing encrypted disk passphrase, chavez and malcolm had to be completely re-built from scratch malcolm.mayfirst.org has been restored. We anticipate that chavez.mayfirst.org will be completely restored by 8:00 pm America/New_York time on Wednesday.

Thanks to our daily backup procedures, data loss should be minimal. However, any data that was added or modified between the early morning hours on Tuesday and 5:45pm EST Tuesday afternoon was not backed up and cannot be restored.

If you are an IMAP email user on either malcolm or chavez, have your email client configured to synchronize copies of your email locally, and have not checked email since yesterday at 5:45pm, you may be able to prevent email loss by following these steps:

  1. Open your email client (Outlook, Thunderbird, etc) WITHOUT allowing it to connect to the internet. The safest way to do this is to disconnect your computer entirely from the internet by turning off wifi or disconnecting your ethernet cable.
  2. Select all email in your Inbox that was received on Tuesday, February 22.
  3. Move or copy this email into a LOCAL folder in your email client. Thunderbird users should move or copy email into a folder in the Local Folders section of their folder pane. Outlook users should look for the Personal Folders section of their folder pane.
  4. Repeat steps 2 and 3 for email received on February 22 in other folders.

If your email client does not let you move or copy the messages this probably means that local synchronization is not set up; if this is the case then there is no way to save those messages locally at this point.

If your MF/PL website or email is hosted on chavez or malcolm, please see our explanation service advisory and our latest update for more details of the cause and nature of this outage. Not sure what server you're hosted on? You can find your primary host by logging into the Members Control Panel and looking in the top right corner.

Before you post

Before posting a ticket please check our service advisories page or the timeline of recent posts to see if we are already working on the problem you have identified. In addition - please try searching using the search box above to see if anyone else has had the same question or to see if your question might be answered in one of our Frequently Asked Questions.

Using the Ticket System

Welcome to our ticket tracking system! The ticket tracking system is designed so we can handle many requests from many members in a timely and reliable way. In addition, the system is based on a public, open and collaborative approach to solving problems. As you will discover - once you login, you have the ability to both ask and answer questions; to both read and edit help pages. With your support, we can build a powerful tool for mutual aid.

Before submitting a ticket, please note a big difference with this system: what you post is public. We are doing this for thoughtful reasons. However, the implications are that whatever you post will be visible to the world. So, among other things, please do not post personal information (like passwords).

The system is more than just a ticket tracking system. Please use the search form at the top right to search our frequently asked questions and wiki pages. You can also browse our frequently asked questions or our overview page to get a better idea of what is available via our wiki.

Note: We continue responding to requests sent to our support @ mayfirst.org email address, however, we will prioritize requests made through this system.

How do I login?

Please click on the Login link at the top right of the page. If you are a May First/People Link member there is no need to register - simply enter the same username and password that you use when checking your email or editing your web pages (using sftp).

Need help?

If you are having trouble using the system, you might be interested in the beginner instructions.

Want to help?

A good place to start is our participate page. It lists a few searches based on common keywords (to prevent total ticket overload). If you would like to see more tickets, you can browse the Timeline and see the latest tickets or click View Tickets and sort them based on your interests and skills (both of these views can be subscribed to as an RSS feed). You can also get notified of every ticket via the support-broadcast email list to which all tickets are sent.

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