wiki:support-team

Version 6 (modified by Jamie McClelland, 9 years ago) (diff)

--

May First/People Link Support Team

May First/People Link's support team responds to support requests and maintains the May First/People Link infrastructure.

This page provides an overview and easy access to support team members.

For general overview of our technology, please see the technology infrastructure page.

Communications

Email communication happens over the support-team list. Real time communications happens via IRC (irc.indymedia.org) in the #mayfirst channel.

Responding to support requests

Root Access

The following users have root on all machines (pending review): jamie, alfredo, dkg, mallory, josue, gdl, joseph, nat, ross, mark

All users with root access are expected to operate within these guidelines for root privileges.

Server alerts

All servers are monitored via nagios, which sends email directly to jamie's cell phone and to the server-sms-alerts list.

Skill Shares

There are several areas of MFPL architecture that are hard to grasp without an explanation. Perhaps we should schedule IRC skill shares around:

  • The our subversion repository of servers and general big picture of how to figure out which server is where and is used for what
  • Using the Monkeysphere with ssh
  • Virtualization - and the three different types of virtualization we use at MFPL