wiki:support-team/support-organizer

Version 1 (modified by Jamie McClelland, 8 years ago) (diff)

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Support Queue Organizer

May First/People Link Support Organizer

May First/People Link is a membership-based activist organization that fights for a free, open and secure Internet.

We are hiring a part time support organizer responsible for ensuring that all member support requests are responded to or assigned to a support team member. The support organizer must provide the consistent day-to-day labor to keep up communication with our members who are asking for help. Helpful skills include familiarity with Debian system administration, ssh/sftp, apache, mysql, SMTP and POP/IMAP, and Mailman.

The support work is both technical and political - the support team organizer must be able to evaluate how and when to empower our members via training and consciousness around free and open source software, security, privacy and other political issues at the forefront of our organizatio's mission.

The organizer is expected to work between two and three hours per day, flexibly scheduled monday through friday, during Eastern time zone regular work hours. In addition, they must be available for the weekly staff meeitng on thursday afternoons.

The position pays a flat salary of $1,000 per month.

Candidates must be a member of May First/People Link for at least 6 months; have an activist background; posses strong hosting-related technology skills and experience (web and email); be friendly and communicative.

Experience working on the volunteer support team or actively participating in membership activities is a plus. Spanish skills a strong plus. Women and people of color are strongly encouraged to apply.