| 5 | | May First/People Link is a membership-based activist organization that fights |
| 6 | | for a free, open and secure Internet. |
| | 5 | * being present on irc.indymedia.org in the #mayfirst channel to discuss issues that come up |
| | 6 | * monitoring the support queue (four hour response time during regular working hours, minimally checking between 11 am and noon and 5 pm and 6 pm America/New_York) |
| | 7 | * evaluating tickets and responding to tickets - see the [wiki:support-response-tips] page. |
| | 8 | * If you know the answer or part of the answer, respond to the ticket |
| | 9 | * Non-urgent and you don't know the answer: assign to another support team member who you think knows the answer and tell them we are working on it |
| | 10 | * Urgent and you don't know the answer: contact other people helping out via IRC |
| 8 | | We are hiring a part time support organizer responsible for ensuring that all |
| 9 | | member support requests are responded to or assigned to a support team member. |
| 10 | | The support organizer must provide the consistent day-to-day labor to keep up |
| 11 | | communication with our members who are asking for help. Helpful skills include |
| 12 | | familiarity with Debian system administration, ssh/sftp, apache, mysql, SMTP |
| 13 | | and POP/IMAP, and Mailman. |
| | 12 | You can monitor the support queue in several ways: |
| 20 | | The organizer is expected to work between two and three hours per day, flexibly |
| 21 | | scheduled monday through friday, during Eastern time zone regular work hours. |
| 22 | | In addition, they must be available for the weekly staff meeitng on thursday |
| 23 | | afternoons. |
| | 17 | == Job Description == |
| | 18 | |
| | 19 | May First/People Link is a membership-based activist organization that fights for a free, open and secure Internet. |
| | 20 | |
| | 21 | We are hiring a part time support organizer responsible for ensuring that all member support requests are responded to or assigned to a support team member. The support organizer must provide the consistent day-to-day labor to keep up communication with our members who are asking for help. Helpful skills include familiarity with Debian system administration, ssh/sftp, apache, mysql, SMTP and POP/IMAP, and Mailman. |
| | 22 | |
| | 23 | The support work is both technical and political - the support team organizer must be able to evaluate how and when to empower our members via training and consciousness around free and open source software, security, privacy and other political issues at the forefront of our organizatio's mission. |
| | 24 | |
| | 25 | The organizer is expected to work between two and three hours per day, flexibly scheduled monday through friday, during Eastern time zone regular work hours. In addition, they must be available for the weekly staff meeitng on thursday afternoons. |
