May 5, 2012 Support Team face to face

Jamie's apt: 426 Sterling Place, 3A
10:00 am -

• Planning the next few months' agenda
• Adopt a server!!
• Brainstorming the AMC network meeting agenda (post facebook Internet)
• Discuss motion and what we want out of rack security cameras
• Red UI
• Completing last months tasks (Roundcube, Horde, other web apps)

Adopt a server notes pulled from etherpad

It may beg gone, but this came from ​this pad page

Current Responsibilities

• minimal responisiblity; make sure the servers stay upgraded. Rationale: Jamie had previously been running (or not) upgrades on n servers.

Upcoming Future Responsibilities

• Make sure file systems have enough space on them
• Audit back ups
• Make sure the RAID arrays are in sync
• Get nagios alerts for your adopted server

-- If you have a problem with an upgrade, make sure to report it to the support-team.

• How to handle kernel upgrades? Always do all upgrades whether or not a reboot is required. Because kernel ugrades are highly unlikely to cause problems even without a reboot.

• How do we handle physical host upgrades? We have been running all of them in the same fashion as kernel upgrades.
• Timing Upgrades should not be run between 900 America/New_York and 1800 America/New_York Monday through Friday

Covering Support

• Check tickets between 1100 and 1200 America/New_York between 1700 and 1800 America/New_York There has to be some response on all tickets

Answer/resolve easy tickets

Ask for more information, if needed