Changes between Version 6 and Version 7 of support-team/2012-05-05


Ignore:
Timestamp:
May 7, 2012, 8:41:01 AM (7 years ago)
Author:
Nat Meysenburg
Comment:

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  • support-team/2012-05-05

    v6 v7  
    1111 * Completing last months tasks (Roundcube, Horde, other web apps)
    1212
    13 
    14 [[ListTagged(f2f)]]
     13= Adopt a server notes pulled from etherpad =
     14It may beg gone, but this came from [https://pad.riseup.net/p/HjVgvhNxt6gW this pad page]
     15== Current Responsibilities ==
     16 * minimal responisiblity; make sure the servers stay upgraded. Rationale: Jamie had previously been running (or not) upgrades on n servers.
     17 === Upcoming Future Responsibilities ===
     18 * Make sure file systems have enough space on them
     19 * Audit back ups
     20 * Make sure the RAID arrays are in sync
     21 * Get nagios alerts for your adopted server
     22 
     23 -- If you have a problem with an upgrade, make sure to report it to the support-team.
     24 
     25  * How to handle kernel upgrades?
     26  Always do all upgrades whether or not a reboot is required.  Because kernel ugrades are highly unlikely to cause problems even without a reboot.
     27 * How do we handle physical host upgrades?
     28 We have been running all of them in the same fashion as kernel upgrades.
     29 * Timing
     30 Upgrades should not be run between 900 America/New_York and 1800 America/New_York Monday through Friday
     31== Covering Support ==
     32 * Check tickets
     33 ** between 1100 and 1200 America/New_York
     34 ** between 1700 and 1800 America/New_York
     35 ** There has to be some response on all tickets
     36** Answer/resolve easy tickets
     37 ** Ask for more information, if needed