wiki:support-team/2012-03-03

Version 12 (modified by Jamie McClelland, 8 years ago) (diff)

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March 3, 2012 Support Team Face-to-face

  • 10:00 - 11:00 am - new people/greettings and gpg signing
  • 11:00 - 12:00 pm - Planning/process to organize the support team
  • 12:00 pm - 10:00 pm - Control panel/Red hack session. Address multiple minor upgrades, provide https for everyone, discuss major overhaul plans

Policy/Planning discussion

  • progress on logging questions?
  • regular resource cleanup (member sweep: #5401) -- identifying idle resources belonging to active members?
  • unchecked/abandoned mailboxes (#4824)
  • sensitive tickets -- when to use? temporary vs. permanently sensitive? pitfalls and caveats!
  • ticket workflow

Bugs in need of group review:

Control Panel/Red hack session

dev basics

  • how to check out the code
  • how to run a local dev/test instance
  • how to push code live

concrete tasks

  • #5379 (enable localizations of drupal webapp)
  • #5404 (remove period, make text sexier)
  • #5270 (improved documentation)
  • #4907 (add external email contact for all users)
  • #5405 (allow SRV DNS records in red)
  • #5406 (add postal address, phone number and notes to membership records)

deeper issues

  • data model: does hosting order need to be tuned?
  • communications model: currently data flows only from red to the controlled hosts. what if data needs to flow the other way?
  • i18n/l10n of control panel?

minor upgrades

what upgrades need to be done?

https for all members

  • outline new member workflow for https
  • changes on each MOSH
  • changes to red
  • changes to control panel (what choices do members see?)

major overhaul plans

???