wiki:support-coverage

Version 33 (modified by Ross, 6 years ago) (diff)

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Support Coverage

Support Team page

Special Coverage for Dana being away. Please sign up to review and assign tickets twice a day:

  • Wednesday February 12: jamie
  • Thursday, February 13: ??
  • Friday, February 14: ross
  • Weekend (check once a day): ross
  • Monday, February 17: mv
  • Tuesday, February 18: jamie

Regular coverage

Dana, with Ross as backup, has been hired to manage the support queue on a daily basis. This page is used to schedule times when they are not available and we have to schedule extra volunteer support.

What does covering a day mean?

In short, review this query for un-assigned tickets.

In long, see the support organizer page for responsibilities.