wiki:support-contact-providers

Version 21 (modified by Ross, 6 years ago) (diff)

Removing geekblox as a provider.

Contacting our service Providers

When contacting a service provider, please cc: support@mayfirst.org

Telehouse

Bandwidth is provided by Hurricane Electric

  • Email: support@he.net
  • Phone: 510 580-4100
  • Our CE number: XXXXX

Telehouse provides our cabinet and for no extra cost will dispatch a technician to restart a server

  • Email: cac@telehouse.com
  • Phone: 718-355-2525
  • Only certain members of the support team (identified by name and email) are allowed to submit requests. Call to request help. The technician will call you back when they are at the cabinet.

Bandcon/Highwinds/XO

Bandcon was acquired by Highwinds.

Highwinds provides upstream bandwidth and facility (they sub-lease the facility through XO)

Jamie, dkg, and Micah are the only three people with physical access to the servers.

  • Email: cdn-support@highwinds.com
  • Phone: 1-866-872-0357.
Our circuit ID: BNDIP-500372-NYC1-001
Customer Id: 500372
NOC Passcoce: is in keyringer

Web Architects

jojobe.mayfirst.org is hosted with Web Architects.

Contact them via support@webarchitects.coop.

Hosting.com / HostMySite

chun.mayfirst.org is a physical server hosted by hosting.com

Support-team folks who need to contact this colo regarding chun might also want to use hosting.com's support/control panel.

According to hosting.com's online documentation, reverse DNS is managed via e-mail to support@hosting.com

The user/password is stored in keyringer

The Lair/Cablevision

Provides Internet access our dedicated connection in the lair for offsite backup

Account number: 07836-126128-1 (unconfirmed)

718-617-3500

linode

linode.com currently (Jan. 16, 2014) supplies one virtual machine as a varnish server (saadawi.mayfirst.org)

Support:

http://manager.linode.com

Login info is in keyringer