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Contacting our service Providers
When contacting a service provider, please cc: support@mayfirst.org
Telehouse
Bandwidth is provided by Hurricane Electric
- Email:
support@he.net - Phone: 510 580-4100
- Our CE number: XXXXX
Telehouse provides our cabinet and for no extra cost will dispatch a technician to restart a server
- Email:
cac@telehouse.com - Phone: 718-355-2525
- Only certain members of the support team (identified by name and email) are allowed to submit requests. Call to request help. The technician will call you back when they are at the cabinet.
Bandcon/Highwinds/XO
Bandcon was acquired by Highwinds.
Highwinds provides upstream bandwidth and facility (they sub-lease the facility through XO)
Jamie, dkg, and Micah are the only three people with physical access to the servers.
- Email:
cdn-support@highwinds.com - Phone: 1-866-872-0357.
Our circuit ID: BNDIP-500372-NYC1-001 Customer Id: 500372 NOC Passcoce: is in keyringer
Web Architects
jojobe.mayfirst.org is hosted with Web Architects.
Contact them via support@webarchitects.coop.
Hosting.com / HostMySite
chun.mayfirst.org is a physical server hosted by hosting.com
Support-team folks who need to contact this colo regarding chun might also want to use hosting.com's support/control panel.
According to hosting.com's online documentation, reverse DNS is managed via e-mail to support@hosting.com
The user/password is stored in keyringer
linode
linode.com currently (Jan. 16, 2014) supplies one virtual machine as a varnish server (saadawi.mayfirst.org)
Support:
Login info is in keyringer
