wiki:WikiStart

Version 34 (modified by Jamie McClelland, 13 years ago) (diff)

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Welcome to Mayfirst's Support Network

New Ticket System

Welcome to our new ticket tracking system! We have launched the ticket tracking system so we can handle more requests from more members in a more timely and reliable way. In addition, this new system is based on a public, open and collaborative approach to solving problems. As you will discover - once you login, you have the ability to both ask and answer questions; to both read and edit help pages. With your support, we hope to build a powerful tool for mutual aid.

Before submitting a ticket, please note a big difference with this system: what you post is public. We are doing this for thoughtful reasons. However, the implications are that whatever you post will be visible to the world. So, among other things, please do not post personal information (like passwords).

The new system is more than just a ticket tracking system. Please use the search form at the top right to search our frequently asked questions and wiki pages. You can also browse our frequently asked questions or our overview page to get a better idea of what is available via our wiki.

Note We will continue responding to requests sent to our support @ mayfirst.org email address, however, we will prioritize requests made through this system.

How do I login?

Please click on the Login link at the top right of the page. If you are a May First/People Link member there is no need to register - simply enter the same username and password that you use when checking your email or editing your web pages (using sftp).

Need help?

If you are having trouble using the system, click here for beginner instructions.

Want to help?

You can help by subscribing to the support-team email list to which all tickets are sent. Or you browse the Timeline and see the latest tickets or click View Tickets and sort them based on your interests and skills.

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