Version 31 (modified by Jamie McClelland, 13 years ago) (diff)


Welcome to Mayfirst's Support Network

Security Warning

If you receive a security warning saying that this site's security certificate could not be verified, then please visit our page on security certificates to learn why you are getting this message and how to fix it.

New Ticket System

Welcome to our new ticket tracking system! We're replacing our email-based support system with a ticket tracking system that is better able to handle more requests from more members. In addition, this new system is based on a public, open and collaborative approach to solving problems. As you will discover - once you login, you have the ability to both ask and answer questions; to both read and edit help pages. With your support, we hope to build a powerful tool for mutual aid.

Before submitting a ticket, please note a big difference with this system: what you post is public. We are doing this for thoughtful reasons. However, the implications are that whatever you post will be visible to the world. So, among other things, please do not post personal information (like passwords).

The new system is more than just a ticket tracking system. Please use the search form at the top right to search our frequently asked questions and wiki pages. You can also browse our frequently asked questions or our overview page to get a better idea of what is available via our wiki.

How do I login?

Please click on the Login link at the top right of the page. If you are a May First/People Link member there is no need to register - simply enter the same username and password that you use when checking your email or editing your web pages (using sftp).

Need help?

If you are having trouble using the system, click here for beginner instructions.

Want to help?

You can help by subscribing to the support-team email list to which all tickets are sent. Or you browse the Timeline and see the latest tickets or click View Tickets and sort them based on your interests and skills.

Attachments (7)

Download all attachments as: .zip