| | 1 | = Twilio = |
| | 2 | |
| | 3 | Internally, May First/People Link uses twilio to handle the connection between our voice over ip systems and the public switched phone network. |
| | 4 | |
| | 5 | Our twilio logins are stored in [wiki:keyringer]. |
| | 6 | |
| | 7 | == Outgoing calls == |
| | 8 | |
| | 9 | MF/PL staff can make outgoing calls. Our setup is based on [https://www.twilio.com/blog/2017/08/making-phone-calls-using-twilio-sip.html these docs]. |
| | 10 | |
| | 11 | We have a hosting order (twilio.mayfirst.org) configured to manage the process. |
| | 12 | |
| | 13 | In the Twilio dashboard, it is configured via "Programmable Voice -> SIP Domains" |
| | 14 | |
| | 15 | 1. We have configured a SIP domain in twilio: mayfirst-outgoing.sip.twilio.com. This is the domain you use when configuring your SIP client to make outgoing calls |
| | 16 | 1. In Twilio, click on this domain and add to the credentials list to create new username/password combinations |
| | 17 | 1. Be sure to add the user you created to the Voice Authentication credentials list |
| | 18 | |
| | 19 | == Incoming Calls == |
| | 20 | |
| | 21 | Incoming calls are handled using Twilio's [https://www.twilio.com/labs/twimlets/voicemail voicemail system]. |
| | 22 | |
| | 23 | Our phone numbers are configured to go straight to voicemail and an email is set to our info account with a recording and transcription. |
