| 5 | Email communication happens over the [https://lists.mayfirst.org/mailman/listinfo/support-team support-team list]. Real time communications happens via IRC (irc.indymedia.org) in the #mayfirst channel. |
| 6 | |
| 7 | == Responding to support requests == |
| 8 | |
| 9 | * [wiki:support-coverage Support Coverage/Schedule] |
| 10 | * [wiki:support-response-tips Support response tips] |
| 11 | |
| 12 | == Root Access == |
| 13 | |
| 14 | The following users have root on all machines (pending review): {{{jamie, alfredo, dkg, mallory, josue, gdl, joseph, nat, ross, mark}}} |
| 15 | |
| 16 | All users with root access are expected to operate within these [wiki:root-guidelines guidelines for root privileges]. |
| 17 | |
| 18 | |