Changes between Version 3 and Version 4 of support-coverage
- Timestamp:
- Jul 27, 2010, 3:19:56 PM (14 years ago)
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support-coverage
v3 v4 21 21 * monitoring the support queue (four hour response time during regular working hours is perfectly acceptable - so checking around 10 am, 2 pm and 6 pm will do the trick) 22 22 * evaluating tickets and responding to tickets - see the [wiki:support-response-tips] page. 23 * If you know the answer or part of the answer, respond to the ticket 24 * Non-urgent and you don't know the answer: say we are short staffed - can this wait until tuesday? 25 * Urgent and you don't know the answer: contact other people helping out (dkg has root on all machines or call Alfredo who also has root) 23 26 24 27 You can monitor the support queue in several ways:
