Support Coverage

Help! Jamie will be away August 6 - 9. Please sign up to help cover the support queue!

Coverage

Please place your name by a day you can cover. I'm hoping we can have two people per day

• Friday, August 6:

• Saturday, August 7:

• Sunday, August 8:

• Monday, August 9:

What does covering a day mean?

Coverage means:

• monitoring the support queue (four hour response time during regular working hours is perfectly acceptable - so checking around 10 am, 2 pm and 6 pm will do the trick)
• evaluating tickets and responding to tickets - see the support-response-tips page.

You can monitor the support queue in several ways:

• Bookmark the timeline link. This page will show all tickets in chronological order
• Subscribe to the RSS feed of the page (see the RSS link at the bottom of the page)
• Subscribe to the ​Support Team mailman list - you will get an email everytime a ticket is posted or commented on