Changes between Version 22 and Version 23 of support-contact-providers

Timestamp:

Oct 26, 2014, 4:14:50 PM (11 years ago)

Author:

Jamie McClelland

Comment:

--

support-contact-providers

@@ -16 +16 @@
  * Only certain members of the support team (identified by name and email) are allowed to submit requests. Call to request help. The technician will call you back when they are at the cabinet.
 
-== Bandcon/Highwinds/XO ==
+== XO ==
 
-Bandcon was acquired by Highwinds.
+[Note: Bandcon was acquired by Highwinds].
 
-Highwinds provides upstream bandwidth and facility (they sub-lease the facility through XO)
-
-Jamie, dkg, and Micah are the only three people with physical access to the servers.
+Bandwidth is provided by Highwinds via their equipment that resides in the Equinix facility at 111 8th Avenue
 
  * Email: {{{cdn-support@highwinds.com}}}
@@ -32 +30 @@
 NOC Passcoce: is in keyringer
 }}}
+
+XO provides our cabinet and electricity.
+
+XO has a support system via their portal:
+
+https://portal.xo.com/
+
+User and password are in [wiki:keyringer].
 
 == Web Architects ==