Changes between Version 22 and Version 23 of support-contact-providers


Ignore:
Timestamp:
Oct 26, 2014, 12:14:50 PM (6 years ago)
Author:
Jamie McClelland
Comment:

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  • support-contact-providers

    v22 v23  
    1616 * Only certain members of the support team (identified by name and email) are allowed to submit requests. Call to request help. The technician will call you back when they are at the cabinet.
    1717
    18 == Bandcon/Highwinds/XO ==
     18== XO ==
    1919
    20 Bandcon was acquired by Highwinds.
     20[Note: Bandcon was acquired by Highwinds].
    2121
    22 Highwinds provides upstream bandwidth and facility (they sub-lease the facility through XO)
    23 
    24 Jamie, dkg, and Micah are the only three people with physical access to the servers.
     22Bandwidth is provided by Highwinds via their equipment that resides in the Equinix facility at 111 8th Avenue
    2523
    2624 * Email: {{{cdn-support@highwinds.com}}}
     
    3230NOC Passcoce: is in keyringer
    3331}}}
     32
     33XO provides our cabinet and electricity.
     34
     35XO has a support system via their portal:
     36
     37https://portal.xo.com/
     38
     39User and password are in [wiki:keyringer].
    3440
    3541== Web Architects ==