| | 1 | = Contacting our service Providers = |
| | 2 | |
| | 3 | == Telehouse == |
| | 4 | |
| | 5 | Bandwidth is provided by Hurricane Electric |
| | 6 | * Email: {{{support@he.net}}} |
| | 7 | * Phone: 510 580-4100 |
| | 8 | * Our CE number: XXXXX |
| | 9 | |
| | 10 | Telehouse provides our cabinet and for no extra cost will dispatch a technician to restart a server |
| | 11 | * Email: cac@telehouse.com |
| | 12 | * Phone: 718-355-2525 |
| | 13 | * Only certain members of the support team (identified by name and email) are allowed to submit requests |
| | 14 | |
| | 15 | == Bandcon/Highwinds == |
| | 16 | |
| | 17 | Bandcon was acquired by Highwinds. |
| | 18 | |
| | 19 | Highwinds provides upstream bandwidth and facility (they sub-lease the facility through XO) |
| | 20 | |
| | 21 | Jamie, dkg, and Micah are the only three people with physical access to the servers. |
| | 22 | |
| | 23 | * Email: {{{support@bandcon}}} |
| | 24 | * Phone: 888.852.2880 |
