Contacting our service Providers

Telehouse

Bandwidth is provided by Hurricane Electric

• Email: support@he.net
• Phone: 510 580-4100
• Our CE number: XXXXX

Telehouse provides our cabinet and for no extra cost will dispatch a technician to restart a server

• Email: cac@…
• Phone: 718-355-2525
• Only certain members of the support team (identified by name and email) are allowed to submit requests

Bandcon/Highwinds

Bandcon was acquired by Highwinds.

Highwinds provides upstream bandwidth and facility (they sub-lease the facility through XO)

Jamie, dkg, and Micah are the only three people with physical access to the servers.

• Email: support@bandcon
• Phone: 888.852.2880