wiki:support-contact-providers

Version 1 (modified by Jamie McClelland, 9 years ago) (diff)

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Contacting our service Providers

Telehouse

Bandwidth is provided by Hurricane Electric

  • Email: support@he.net
  • Phone: 510 580-4100
  • Our CE number: XXXXX

Telehouse provides our cabinet and for no extra cost will dispatch a technician to restart a server

  • Email: cac@…
  • Phone: 718-355-2525
  • Only certain members of the support team (identified by name and email) are allowed to submit requests

Bandcon/Highwinds

Bandcon was acquired by Highwinds.

Highwinds provides upstream bandwidth and facility (they sub-lease the facility through XO)

Jamie, dkg, and Micah are the only three people with physical access to the servers.

  • Email: support@bandcon
  • Phone: 888.852.2880