wiki:smo/remove_ticket_instructions

Version 3 (modified by Daniel Kahn Gillmor, 6 years ago) (diff)

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How to remove a ticket

If a spam ticket shows up on ticket, follow the suggestions outlined on #405:

as root@moses, enter a trac admin shell like this:

su - supportdb -c 'trac-admin /srv/trac/support'

from the trac admin shell, do:

ticket remove TICKETNUM

where TICKETNUM is the number of the ticket you want to remove.

If you want to understand what else you can do from the trac admin shell, you can use the help command within that shell to see what other functionality is available.