Changes between Version 1 and Version 2 of smo/remove_ticket_instructions

Timestamp:

Jan 20, 2014, 3:58:45 PM (10 years ago)

Author:

Daniel Kahn Gillmor

Comment:

--

smo/remove_ticket_instructions

@@ -1 +1 @@
  = How to remove a ticket =
 
-If a spam ticket shows up on ticket run the following script:
+If a spam ticket shows up on ticket, follow the suggestions outlined on #405:
 
-https://support.mayfirst.org/attachment/ticket/405/mfpl-remove-trac-spam.2
-
-Save script to your computer and then run:
+as `root@moses`, enter a trac admin shell like this:
 
 {{{
-chmod u+x scriptname
+su - supportdb -c 'trac-admin /srv/trac/support'
 }}}
 
+from the trac admin shell, do:
 
 {{{
-./scriptname
+ticket remove TICKETNUM
 }}}
 
+where TICKETNUM is the number of the ticket you want to remove.