Changes between Version 1 and Version 2 of smo/remove_ticket_instructions


Ignore:
Timestamp:
Jan 20, 2014, 10:58:45 AM (6 years ago)
Author:
Daniel Kahn Gillmor
Comment:

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  • smo/remove_ticket_instructions

    v1 v2  
    11 = How to remove a ticket =
    22
    3 If a spam ticket shows up on ticket run the following script:
     3If a spam ticket shows up on ticket, follow the suggestions outlined on #405:
    44
    5 https://support.mayfirst.org/attachment/ticket/405/mfpl-remove-trac-spam.2
    6 
    7 Save script to your computer and then run:
     5as `root@moses`, enter a trac admin shell like this:
    86
    97{{{
    10 chmod u+x scriptname
     8su - supportdb -c 'trac-admin /srv/trac/support'
    119}}}
    1210
     11from the trac admin shell, do:
    1312
    1413{{{
    15 ./scriptname
     14ticket remove TICKETNUM
    1615}}}
    1716
     17where TICKETNUM is the number of the ticket you want to remove.