Changes between Version 6 and Version 7 of projects/laneta-transition


Ignore:
Timestamp:
Oct 30, 2011, 7:09:18 PM (9 years ago)
Author:
Jamie McClelland
Comment:

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  • projects/laneta-transition

    v6 v7  
    4242== Integrating Spanish into Tech support process ==
    4343
    44 '''NOTE:''' I did not understad why here you keep talking about "Laneta members", wouldn't be better to call them former Laneta members or MFPL members in Mexico. I think it is needed to standardize a name for them depending on their condition in this transition but I don't know if this is the place to go into details. I also don't understand this line in Phase 3: "Enrique and Laneta will be integrated into the support system"
     44Phase 1: Enrique will continue providing spanish language support to former Laneta members in the manner that support has been provided up to now. Enrique will use the #mayfirst IRC channel and the ticket tracking system to request help from other MFPL support team members.
    4545
    46 Phase 1: Enrique will continue providing spanish language support to Laneta members in the manner that support is currently provided. Enrique will use the #mayfirst IRC channel and the ticket tracking system to request help from other MFPL support team members.
    47 
    48 Phase 2: Once the ticket tracking system has reached an acceptable level of internationalization, Laneta members will be asked to request support like all MFPL members by submitting tickets. Ross, as support queue manager, will assign spanish language tickets to Enrique.
    49 
    50 Phase 3: Enrique and Laneta will be integrated into the support system.  All support requests will be assigned based on matching the linguistic and technical capacity of the support team member with the issue being raised, independently of whether or not the question comes from a Laneta Member.
    51 
    52 
     46Phase 2: Once the ticket tracking system has reached an acceptable level of internationalization, all members who prefer spanish will be asked to request support like all MFPL members by submitting tickets. Ross, as support queue manager, will assign tickets based on matching the linguistic and technical capacity of the support team member with the issue being raised.
    5347
    5448== Finances/Resources ==
     
    7165
    7266Phase 1: Upgrade. In November we will upgrade mx1 to Debian Squeeze. PHP will be held back to version 5.2 (Lenny version) during this upgrade. We will leave time to address any support issues that arise from this uprade.
    73 
    74  * '''NOTE:''' There is some concern about upgrading on the Canadian servers.  Since there is no way to recover from a failed reboot without paying exorbitant amounts of money for on site intervention, Aldolfo has asked if it would be possible to do the upgrade on our servers.  This would require creating an etch installation for one of the MF/PL servers.
    75  ** '''Re:NOTE:''' I think he said that considering neither him or I have experience dealing with full distribution upgrade on a production server and with the certainty that MFPL support-team can accomplish this the right way. Whenever we needed to reboot with the help of Iweb technicians, laneta was not billed extra. That was the case when we needed to ask them to run a fsck for example.
    7667
    7768Phase 2: In December, we will build 686-based virtual servers for mx1.  Using rsync, we will do a straight rsync from filesystem to filesystem.  Afer testing, we will re-run the rsync and change DNS settings to point all domains to the new virtual server.