Changes between Version 3 and Version 4 of projects/laneta-transition

Timestamp:

Oct 29, 2011, 10:13:05 AM (9 years ago)

Author:

Enrique Rosas

Comment:

--

projects/laneta-transition

@@ -42 +42 @@
 == Integrating Spanish into Tech support process ==
 
+'''NOTE:''' I did not understad why here you keep talking about "Laneta members", wouldn't be better to call them former Laneta members or MFPL members in Mexico. I think it is needed to standardize a name for them depending on their condition in this transition but I don't know if this is the place to go into details. I also don't understand this line in Phase 3: "Enrique and Laneta will be integrated into the support system"
+
 Phase 1: Enrique will continue providing spanish language support to Laneta members in the manner that support is currently provided. Enrique will use the #mayfirst IRC channel and the ticket tracking system to request help from other MFPL support team members.
 
@@ -47 +49 @@
 
 Phase 3: Enrique and Laneta will be integrated into the support system.  All support requests will be assigned based on matching the linguistic and technical capacity of the support team member with the issue being raised, independently of whether or not the question comes from a Laneta Member.
+
+
 
 == Finances/Resources ==
@@ -56 +60 @@
 == Transferring data from Laneta's Canadian servers to MFPL servers ==
 
-Laneta runs 5 servers in Canada (mx1, mx3, mx23, mx24, mx25). All are running Debian, all are running a 686 kernel. 90% of Laneta resources are on mx1, with the remaining servers providing services dedicated to single members or other dedicated uses.
+Laneta runs 5 servers in Canada (mx1, mx3, mx23, mx24, mx25). All are running Debian, all are running a 686 kernel. 90% of Laneta users are on mx1, mx3 is dedicated to mailman-lists, and remaining servers providing services dedicated to single members.
 
-mx1 is running Debian Etch, mx23 is running Debian Lenny. The remaining servers are running Debian Squeeze.
+mx1 is running Debian Etch, mx23 is running Debian Lenny. The remaining servers are running Debian Squeeze. (That is correct, sorry about my past confusion: Enrique)
 
-The first goal is to move all resources to MFPL so we can stop payment on the Canadian servers. The absolute deadline for this process is January 7 (based on the billing cycle). The goal is to move all servers by mid December.
+The first goal is to move all resources to MFPL so we can stop payment on the Canadian servers. The absolute deadline for this process is January 7 (based on the billing cycle). The goal is to move all servers by mid December. (Could this be done giving priority of attention in this order to mx24, mx3, mx23, mx25 and mx1? that's considering financial matters).
 
 Phase 0: On a case-by-case basis, Enrique is currently moving some groups individually from Laneta servers to MFPL accounts created via the control panel. This process will continue based on needs of individual members. 
@@ -69 +73 @@
 
  * '''NOTE:''' There is some concern about upgrading on the Canadian servers.  Since there is no way to recover from a failed reboot without paying exorbitant amounts of money for on site intervention, Aldolfo has asked if it would be possible to do the upgrade on our servers.  This would require creating an etch installation for one of the MF/PL servers.
+ ** '''NOTE2:''' I think he said that considering neither him or me have experience dealing with upgrade on a production server and with the certainty that MFPL support-team can accomplish this the right way. Whenever we needed to reboot with the help of Iweb technicians, laneta was not billed extra. That was the case when we need to ask them to run a fsck for example.
 
 Phase 2: In December, we will build 686-based virtual servers for mx1.  Using rsync, we will do a straight rsync from filesystem to filesystem.  Afer testing, we will re-run the rsync and change DNS settings to point all domains to the new virtual server.
@@ -82 +87 @@
  * Primary web site 
  * Support web site
- * Official communiations (Lowdowns, Service advisories/warnings, etc.)
+ * Official communications (Lowdowns, Service advisories/warnings, etc.)
  * Meetings and meeting notes
 
 == Leadership Committee ==
 
-MFPL's strategy and political direction is larging determined based on the political situation in the United States. We will need to adjust our strategies and outlooks to bring in the political realities facing Mexico.
+MFPL's strategy and political direction is larging??? determined based on the political situation in the United States. We will need to adjust our strategies and outlooks to bring in the political realities facing Mexico.
 
 == Development of MFPL Mexico ==
 
  * Join support team sessions 
- * Techie travel exchange
+ * Techie travel exchange (is gonna be great to know you guys and have you hosted here)