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Changes between Version 19 and Version 20 of projects/laneta-transition

v19	v20
44	44	Phase 2: Once the ticket tracking system has reached an acceptable level of internationalization, all members who prefer spanish will be asked to request support like all MFPL members by submitting tickets. Ross, as support queue butler, will assign tickets based on matching the linguistic and technical capacity of the support team member with the issue being raised.
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46		Full integration of Spanish language in MFPL processes will be an on-going process. We expect spanish language support for the ticket system and the control panel to take most of 2012 to complete.
	46	Full integration of Spanish language in MFPL processes will be an on-going process. We expect spanish language support for the ticket system and the control panel to take most of 2012 to complete. We are fully committed politically to being a bi-lingual organization, however, it will take time before we have reached that goal and we will depend on the patience and understanding of our spanish-only members as we make this transition.
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48	48	== Finances/Resources ==