Changes between Version 15 and Version 16 of projects/laneta-transition
- Timestamp:
- Nov 1, 2011, 10:09:39 PM (12 years ago)
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projects/laneta-transition
v15 v16 42 42 Phase 1: Enrique will continue providing spanish language support to former Laneta members in the manner that support has been provided up to now. Enrique will use the #mayfirst IRC channel and the ticket tracking system to request help from other MFPL support team members. 43 43 44 Phase 2: Once the ticket tracking system has reached an acceptable level of internationalization, all members who prefer spanish will be asked to request support like all MFPL members by submitting tickets. Ross, as support queue manager, will assign tickets based on matching the linguistic and technical capacity of the support team member with the issue being raised.44 Phase 2: Once the ticket tracking system has reached an acceptable level of internationalization, all members who prefer spanish will be asked to request support like all MFPL members by submitting tickets. Ross, as support queue butler, will assign tickets based on matching the linguistic and technical capacity of the support team member with the issue being raised. 45 45 46 46 == Finances/Resources ==