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Changes between Version 15 and Version 16 of projects/laneta-transition

v15	v16
42	42	Phase 1: Enrique will continue providing spanish language support to former Laneta members in the manner that support has been provided up to now. Enrique will use the #mayfirst IRC channel and the ticket tracking system to request help from other MFPL support team members.
43	43
44		Phase 2: Once the ticket tracking system has reached an acceptable level of internationalization, all members who prefer spanish will be asked to request support like all MFPL members by submitting tickets. Ross, as support queue ~~manag~~er, will assign tickets based on matching the linguistic and technical capacity of the support team member with the issue being raised.
	44	Phase 2: Once the ticket tracking system has reached an acceptable level of internationalization, all members who prefer spanish will be asked to request support like all MFPL members by submitting tickets. Ross, as support queue butler, will assign tickets based on matching the linguistic and technical capacity of the support team member with the issue being raised.
45	45
46	46	== Finances/Resources ==