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-              v8
+              v9
 I'm going to discuss each CRM separately, breaking down the [wiki:projects/crm_review/features features] based on category. It won't provide a direct head-to-head comparison of features between CRMs, however, I think it will provide a more realistic assessment of each program.
+This is my first pass - what can I figure out without reading any documentation or digging very deeply. I'll do a re-write after I done a first pass on each package.
 == Sugar CRM ==
 === Basic Member Info ===
+On the positive side - they have a nice email tracking - you can add as many email addresses as you want. Only one can be primary, each address can be checked as opt-out or invalid. Only two postal addresses are allowed (one is primary). Contacts can be assigned to a login name.
+On the negative side, on first run through, I can't find anyway to indicate that an address or phone number is bad.
 === Individual vs. Group/Household identity ===