Important Keywords

We are trying to tag tickets using a common set of keywords. Some useful tags to know about are:

Tickets that report or deal with DNSRBLs or other SMTP blocklisting of MF/PL servers. See email-deliverability.
Tickets that attempt to improve the way we communicate with our members about service outages, both planned and unplanned.
Tickets that are not resolved, but need some kind of additional information, thinking, or communication.
Tickets that represent projects started by MFPL and/or the support team, but have languished. See the smorphan page.

If you think a given keyword might be relevant, but aren't sure, add the keyword with a ? after it (e.g. blocklist?)

Last modified 7 years ago Last modified on Nov 18, 2012, 12:32:11 AM