| 3 | | This problem happens intermittently for people with lots of messages in a single mailbox (more than 3 - 4,000). |
| 4 | | |
| 5 | | We are working to fix this problem (see [ticket:505 our technical ticket to follow our progress]). |
| 6 | | |
| 7 | | In the meantime, there are several work arounds: |
| 8 | | |
| 9 | | * This problem most frequently happens the first time you connect to your webmail account. If you click on your inbox a second time, you will usually be able to access the messages in your box. |
| 10 | | * This problem is made worse by having a lot of messages in your inbox. Please consider cleaning out your inbox by either deleting messages or creating new folders and moving messages into those folders. If you have a lot of messages marked ****SPAM**** we strongly encourage you to [wiki:filter_spam_webmail automatically filter these messages]. |
| 11 | | * If you have so many messages in your inbox that the filtering runs too slowly or doesn't work, please [/newticket open a ticket] to ask for assistance and we will move the mail for you. |
| | 3 | After transitioning to our new webmail system in January 2008, many users experienced this problem. In mid-March, we figured out a solution (see our [ticket:505 technical ticket for the gory details]). |
