Changes between Version 1 and Version 2 of faq/email/webmail-says-no-messages


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Timestamp:
Apr 14, 2008, 9:54:50 AM (12 years ago)
Author:
Jamie McClelland
Comment:

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  • faq/email/webmail-says-no-messages

    v1 v2  
    11= Webmail says that there are not messages in my mailbox, but I know that there are! =
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    3 This problem happens intermittently for people with lots of messages in a single mailbox (more than 3 - 4,000).
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    5 We are working to fix this problem (see [ticket:505 our technical ticket to follow our progress]).
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    7 In the meantime, there are several work arounds:
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    9  * This problem most frequently happens the first time you connect to your webmail account. If you click on your inbox a second time, you will usually be able to access the messages in your box.
    10  * This problem is made worse by having a lot of messages in your inbox. Please consider cleaning out your inbox by either deleting messages or creating new folders and moving messages into those folders. If you have a lot of messages marked ****SPAM**** we strongly encourage you to [wiki:filter_spam_webmail automatically filter these messages].
    11  * If you have so many messages in your inbox that the filtering runs too slowly or doesn't work, please [/newticket open a ticket] to ask for assistance and we will move the mail for you.
     3After transitioning to our new webmail system in January 2008, many users experienced this problem. In mid-March, we figured out a solution (see our [ticket:505 technical ticket for the gory details]).
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    135If you are still having trouble or have an emergency and cannot get into your email, please [/newticket open a ticket] and we will help you as soon as we can.