Version 6 (modified by Daniel Kahn Gillmor, 14 years ago) (diff)


How do I add an email address to our account?

If you have an organization or extended package website, you can create as many email accounts as you need. You can do it yourself, using the Member control panel website.

To create email accounts you must have a user/password combo for access to the Member Control panel The user and password are usually sent to you when your website directories are created. If you don't have the them yet, email us at support.

In addition, you must have configured your domain name to send email to the May First/People Link servers. If you are receiving email on your domain name from a different provider, then you cannot also receive email using that domain name via May First/People link. You can still receive email using a subdomain of (like For information on setting that up, please see our my domain is not available when I try to create an email address faq.

  1. Go to the Member Control Panel at and log in.
  2. Next to the words "Hosting Order", there's a pulldown menu. Use it to go to your hosting order, which is a line that includes your domain (or website if you have more than one site on a domain). For example a hosting order line might read: The Jamaican The first part of that is the name we give your account for identification purposes. The second part is the domain and that's what's important.
  3. Next to the word "Services", there's a pulldown menu and use that to go to "User Account". Click on "Add a New Item".
  4. Enter the first and last name of the account holder, the account holder's username (without the domain -- e.g. sally) and then the password which must be six letters long and must be made up of a combination of letters and numbers (symbols that are caps of numbers are okay -- e.g. ! is the cap of the number 1 and can be included in a password). Then confirm the password. Hit submit. Note: if you get an error, read it and fix what it tells you is wrong. Often this is a username that is already in use so change the username slightly to make it unique.
  5. With the same hosting order line defined in the "Hosting Order" pulldown (usually it stays defined after you've created the user), use the pulldown menu next to "Services" to go to "Email Address". Click on "Add a New Item". You'll see the words "Email Address" and two boxes. In the first box, enter the username you created. In the second, pulldown to the name of the domain you're working with. If your domain name does not show up in the list, please see the my domain is not available when I try to create an email address faq.
  6. If you are creating a regular email account, check the radio button that says "Choose from an existing user account" and scroll down to the account you created in username. The other checkbox is for creating aliases and forwarding email. Click submit. Your new email should appear on the list. Sometimes it shows a status of "pending". Don't worry about that. The server is creating the email account. In fact, if you hit "refresh" at the top of the screen, the status will probably change to "Active".
  7. After you've created your email accounts, log out and use your webmail program or your own email client to test the accounts (you might need directions for configuring your e-mail client?). If there's a problem, please let us know.

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