Changes between Version 8 and Version 9 of faq/email/add-email-address


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Timestamp:
Nov 26, 2011, 1:21:55 PM (9 years ago)
Author:
Mallory Knodel
Comment:

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  • faq/email/add-email-address

    v8 v9  
    55To create an e-mail '''forward''' (which you check at a host or service other than your May First/People Link hosting account), see [wiki:add_email_forward_to_account how do I add an e-mail forward to our account?].
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    7 To create email accounts you must have a user/password combo for access to the Member Control panel. The user and password are usually sent to you when your website directories are created. If you don't have the them, you can [https://members.mayfirst.org/resetpass reset you password] or [/newticket post a ticket] to ask which username to use.
     7To create email accounts you must have a User Account, or Login name and Password combo, for access to the Member Control panel. The login name and password are usually sent to you when your website directories are created. If you don't have the them, you can [https://members.mayfirst.org/resetpass reset you password] or [/newticket post a ticket] to ask which login name to use.
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    99In addition, you must have configured your domain name to send email to the May First/People Link servers. If you are receiving email on your domain name from a different provider, then you cannot also receive email using that domain name via May First/People link. You can still receive email using a subdomain of mayfirst.org (like myorg.mayfirst.org). For information on setting that up, please see our [wiki:domain_not_available_for_email my domain is not available when I try to create an email address] faq.
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    1111 1. Go to the Member Control Panel at http://members.mayfirst.org/cp and log in.
    12  1. Next to the words "Hosting Order", there's a pulldown menu. Use it to go to your hosting order, which is a line that includes your domain (or website if you have more than one site on a domain). For example a hosting order line might read: The Jamaican Way:thejamaicanway.com The first part of that is the name we give your account for identification purposes. The second part is the domain and that's what's important.
    13  1. Next to the word "Services", there's a pulldown menu and use that to go to "User Account". Click on "Add a New Item".
    14  1. Enter the first and last name of the account holder, the account holder's username (without the domain -- e.g. sally) and then the password which must be six letters long and must be made up of a combination of letters and numbers (symbols that are caps of numbers are okay -- e.g. ! is the cap of the number 1 and can be included in a password). Then confirm the password. Hit submit. Note: if you get an error, read it and fix what it tells you is wrong. Often this is a username that is already in use so change the username slightly to make it unique.
    15  1. With the same hosting order line defined in the "Hosting Order" pulldown (usually it stays defined after you've created the user), use the pulldown menu next to "Services" to go to "Email Address". Click on "Add a New Item". You'll see the words "Email Address" and two boxes. In the first box, enter the username you created. In the second, pulldown to the name of the domain you're working with. If your domain name does not show up in the list, please see the [wiki:domain_not_available_for_email my domain is not available when I try to create an email address] faq.
    16  1. If you are creating a regular email account, check the radio button that says "Choose from an existing user account" and scroll down to the account you created in username. The other radio button is for [wiki:add_email_forward_to_account creating aliases and forwarding email]. Click submit. Your new email should appear on the list. Sometimes it shows a status of "pending". Don't worry about that. The server is creating the email account. In fact, if you hit "refresh" at the top of the screen, the status will probably change to "Active".
     12 1. At the top right of the page, there's a pulldown menu. Use it to go to your hosting order, which is a line that includes your domain (or website if you have more than one site on a domain). For example a hosting order line might read: The Jamaican Way:thejamaicanway.com. The first part of that is the name we give your account for identification purposes. The second part is the domain and that's what's important.
     13 1. The screen will refresh. Now click on the "User Account" tab. Then choose "Add a New Item".
     14 1. Enter the first and last name of the account holder, the account holder's login name (without the domain -- e.g. sally) and then the password which must be six letters long and must be made up of a combination of letters and numbers (symbols that are caps of numbers are okay -- e.g. ! is the cap of the number 1 and can be included in a password). Then confirm the password. Hit submit. Note: if you get an error, read it and fix what it tells you is wrong. Often this is a username that is already in use so change the username slightly to make it unique -- e.g. sally00. You'll be able to choose the email address you really want, e.g. sally@thejamaicanway.com, in the next step.
     15 1. Now go to the "Email Address" tab. Click on "Add a New Item". You'll see the words "Email Address" and two boxes. In the first box, enter the username for the email address. In the second, pulldown to the name of the domain you're working with. If your domain name does not show up in the list, please see the [wiki:domain_not_available_for_email my domain is not available when I try to create an email address] faq.
     16 1. If you are creating a regular email account, check the radio button that says "Choose from an existing user account" and scroll down to the login name, or user account that you just created. The other radio button is for [wiki:add_email_forward_to_account creating aliases and forwarding email]. Click submit. Your new email should appear on the list. Sometimes it shows a status of "pending". Don't worry about that. The server is creating the email account. In fact, if you hit "refresh" at the top of the screen, the status will probably change to "Active".
    1717 1. After you've created your email accounts, log out and use your webmail program or your own email client to test the accounts (you might need [wiki:configure_email directions for configuring your e-mail client]). If there's a problem, please [/newticket let us know].