Changes between Version 25 and Version 26 of faq/email/add-email-address


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Timestamp:
Oct 12, 2022, 3:17:45 AM (3 years ago)
Author:
Jamie McClelland
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  • faq/email/add-email-address

    v25 v26  
    11[[TranslatedPages]]
    2 = How do I add an email address to our account? =
     2= How do I add an email box to our account? =
    33
    4 You can create as many email accounts as you need. You can do it yourself, using the [https://members.mayfirst.org/cp Member control panel website], but you must have a login to the Member Control panel with the proper permissions. The login name and password are usually sent to you when your website directories are created. If you don't have the them, you can [https://members.mayfirst.org/resetpass reset you password] or [/newticket post a ticket] to ask which login name to use.
     4You can create as many email boxes as you need. You can do it yourself, using the [https://members.mayfirst.org/cp Member control panel website], but you must have a login to the Member Control panel with the proper permissions. The login name and password are usually sent to you when your website directories are created. If you don't have the them, you can [https://members.mayfirst.org/resetpass reset you password] or [/newticket post a ticket] to ask which login name to use.
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    66''Note: To create an e-mail '''forward''' (which you check at a host or service other than your May First hosting account), see [wiki:add_email_forward_to_account how do I add an e-mail forward to our account?].''
    … …  
    1010 * Go to the Member Control Panel at http://members.mayfirst.org/cp and log in.
    1111
    12  * At the top right of the page, there's a pulldown menu. Use it to go to your hosting order, which is a line that includes your domain (or website if you have more than one site on a domain). For example a hosting order line might read: The Jamaican Way:thejamaicanway.com. The first part of that is the name we give your account for identification purposes. The second part is the domain and that's what's important.
     12 * You may see a drop down at the top left hand side of the screen. If you do, it means you have more then one hosting order. You can click the drop down to choose the hosting order in which you would like to add your mailbox.
    1313
    14  [[Image(hosting_order_top.png, 800px)]]
     14 [[Image(create-user-account.png, 800px)]]
    1515
    16  * The screen will refresh. Now click on the "User Account" tab. Then choose "Add a New Item".
     16 * To get started, click the "Add new item" link
    1717
    18  [[Image(user_account_tab.png, 800px)]]
     18 [[Image(add-mailbox.png, 800px)]]
    1919
    20  * Enter the first and last name of the account holder, the account holder's login name (without the domain -- e.g. sally) and then the password which must be at least six characters long and must be made up of a combination of letters and numbers (symbols that are caps of numbers are okay -- e.g. ! is the cap of the number 1 and can be included in a password). Then confirm the password. Hit submit. Note: if you get an error, read it and fix what it tells you is wrong. Often this is a username that is already in use so change the username slightly to make it unique -- e.g. sally00. You'll be able to choose the email address you really want, e.g. sally@thejamaicanway.com, in the next step.
     20 * Enter the first and last name of the account holder, the account holder's login name (without the domain -- e.g. sally) and then the password which must be at least 10 characters long and must be made up of a combination of letters and numbers (symbols that are caps of numbers are okay -- e.g. ! is the cap of the number 1 and can be included in a password). Then confirm the password. **Be sure to click the "Add a mailbox to this user account" check box. Hit submit. This process will create both a user account and a mailbox that goes along with the user account.
     21
     22 * Congrats! You have a mailbox! If you want, you can start using it. Your email address is your user account plus: @mail.mayfirst.org. You can login to https://roundcube.mayfirst.org/ and start sending and receiving email.
     23
     24 * However... if you have your own domain name and it's configured via the DNS settings, then you may want to hookup your email box to your domain name. Click the Email address tab to get started.
    2125 
    22  [[Image(add_new_user_account.png​, 800px)]]
     26 [[Image(add-email-address.png​, 800px)]]
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    24  * Now go to the "Email Address" tab. Click on "Add a New Item". You'll see the words "Email Address" and two boxes. In the first box, enter the username for the email address. In the second, pulldown to the name of the domain you're working with. If your domain name does not show up in the list, please see the [wiki:domain_not_available_for_email my domain is not available when I try to create an email address] faq.
     28 * Click on "Add a New Item". You'll see the words "Email Address" and two boxes. In the first box, enter the username for the email address. In the second, pulldown to the name of the domain you're working with. If your domain name does not show up in the list, please see the [wiki:domain_not_available_for_email my domain is not available when I try to create an email address] faq.
    2529
    26  [[Image(email_address_tab.png, 800px)]]
    27 
    28  * If you are creating a regular email account, check the radio button that says "Choose from an existing user account" and scroll down to the login name, or user account that you just created. The other radio button is for [wiki:add_email_forward_to_account creating aliases and forwarding email]. Click submit. Your new email should appear on the list. Sometimes it shows a status of "pending". Don't worry about that. The server is creating the email account. In fact, if you hit "refresh" at the top of the screen, the status will probably change to "Active".
    29 
    30  [[Image(add_new_email.png, 800px)]]
    31 
    32  * After you've created your email accounts, '''please wait 10 minutes for the new accounts to be properly created'''.
     30 * Follow the on screen instructions to setup your email
    3331
    3432 * Then, use our [https://roundcube.mayfirst.org/ webmail program] or your own email client to test the accounts (you might need [wiki:faq/email/configure-email our help page on configuring your e-mail client]). If there's a problem, please [/newticket let us know].