Changes between Version 3 and Version 4 of debug-email-delivery


Ignore:
Timestamp:
Dec 12, 2013, 11:18:26 AM (7 years ago)
Author:
Jamie McClelland
Comment:

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  • debug-email-delivery

    v3 v4  
    55== I didn't get the email from XXXX ===
    66
    7 Run: `mf-find-email-from <email@address>` or `mf-find-email-to <email@address>`
     7The first step is to figure out which MOSH the email address should be receiving mail on. You can either look it up in the control panel, or run dig, e.g. if the email address ends in papertiger.org.
     8
     9{{{
     10dig -t mx papertiger.org
     11}}}
     12
     13Note: it is really important to be sure that email is supposed to be delivered to an MF/PL server before you continue trouble shooting. Many people will complain about not receiving email when they have their MX record configured to send to gmail or they are forwarding messages off the server.
     14
     15Once you are sure they should be receiving email on one of our servers, login and run either: `mf-find-email-from <email@address>` or `mf-find-email-to <email@address>`
     16
     17These commands output all email sent or received by a given email address today (i.e. /var/log/mail.log). If you want to search previous days, you can specify a different mail log using the second argument, e.g.:`mf-find-email-from <email@address> /var/log/mail.log.1.gz`
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