Changes between Version 31 and Version 32 of WikiStart

Timestamp:

Oct 16, 2007, 5:11:01 PM (18 years ago)

Author:

Jamie McClelland

Comment:

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WikiStart

@@ -7 +7 @@
 '''New Ticket System'''
 
-Welcome to our new ticket tracking system! We're replacing our email-based support system with a ticket tracking system that is better able to handle more requests from more members. In addition, this new system is based on a public, open and collaborative approach to solving problems. As you will discover - once you login, you have the ability to both ask and answer questions; to both read and edit help pages. With your support, we hope to build a powerful tool for mutual aid.
+Welcome to our new ticket tracking system! We have launched the ticket tracking system so we can handle more requests from more members in a more timely and reliable way. In addition, this new system is based on a public, open and collaborative approach to solving problems. As you will discover - once you login, you have the ability to both ask and answer questions; to both read and edit help pages. With your support, we hope to build a powerful tool for mutual aid.
 
 Before submitting a ticket, please note a big difference with this system: what you post is public. We are doing this for [wiki:public_wiki thoughtful reasons]. However, the implications are that whatever you post will be visible to the world. So, among other things, please do not post personal information (like passwords).
 
 The new system is more than just a ticket tracking system. Please use the search form at the top right to search our frequently asked questions and wiki pages. You can also browse our [wiki:faq frequently asked questions] or our [wiki:overview overview] page to get a better idea of what is available via our wiki.
+
+''''Note'''' We will continue responding to requests sent to our support @ mayfirst.org email address, however, we will prioritize requests made through this system. 
 
 '''How do I login?'''