Changes between Version 31 and Version 32 of WikiStart


Ignore:
Timestamp:
Oct 16, 2007, 1:11:01 PM (13 years ago)
Author:
Jamie McClelland
Comment:

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  • WikiStart

    v31 v32  
    77'''New Ticket System'''
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    9 Welcome to our new ticket tracking system! We're replacing our email-based support system with a ticket tracking system that is better able to handle more requests from more members. In addition, this new system is based on a public, open and collaborative approach to solving problems. As you will discover - once you login, you have the ability to both ask and answer questions; to both read and edit help pages. With your support, we hope to build a powerful tool for mutual aid.
     9Welcome to our new ticket tracking system! We have launched the ticket tracking system so we can handle more requests from more members in a more timely and reliable way. In addition, this new system is based on a public, open and collaborative approach to solving problems. As you will discover - once you login, you have the ability to both ask and answer questions; to both read and edit help pages. With your support, we hope to build a powerful tool for mutual aid.
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    1111Before submitting a ticket, please note a big difference with this system: what you post is public. We are doing this for [wiki:public_wiki thoughtful reasons]. However, the implications are that whatever you post will be visible to the world. So, among other things, please do not post personal information (like passwords).
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    1313The new system is more than just a ticket tracking system. Please use the search form at the top right to search our frequently asked questions and wiki pages. You can also browse our [wiki:faq frequently asked questions] or our [wiki:overview overview] page to get a better idea of what is available via our wiki.
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     15''''Note'''' We will continue responding to requests sent to our support @ mayfirst.org email address, however, we will prioritize requests made through this system.
    1416
    1517'''How do I login?'''