Changes between Version 3 and Version 4 of support-response-tips


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Timestamp:
Jul 27, 2010, 3:18:09 PM (14 years ago)
Author:
Jamie McClelland
Comment:

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  • support-response-tips

    v3 v4  
    2020 * Check the "Reported By" field. If you see an email address (it will be displayed in an obscured way, like {{{joebob@...}}} then it means the poster did not login, which means they will not see a comment box, which means they won't be able to respond. If you are asking them for more information, be sure to point out that they will need to login to respond and remind them that they can use their ssh/sftp or email user/password to login to the support site.
    2121 * If the poster does not identify the server they are working on or any other information that would make it easier to debug, don't be shy about asking
    22  * Whenever possible, teach. It's not our job to fix people's web sites and teaching people how to fix their own websites is our last priority.