Changes between Version 2 and Version 3 of support-response-tips

Timestamp:

Jul 27, 2010, 3:17:40 PM (15 years ago)

Author:

Jamie McClelland

Comment:

--

support-response-tips

@@ -7 +7 @@
  1. Teach and empower people to be self-sufficient with free and open source technology
 
-== Except with regard to priority 3 above, support is not intended for... ==
+== Support is not intended for... ==
 
  * Fixing people's web sites
+ * Fixing people's Internet connection
  * Fixing people's local area networks or broken local email clients, etc
 
-In other words, if it's not shared infrastructure, it is not our responsibility to fix it. However it is a (lower) priority to help people understand how they can fix it.
+In other words, if it's not shared infrastructure, it is not our responsibility to fix it. However it is a (lower) priority to help people understand how they can fix there own tech.
 
 == Useful tips ==