Changes between Version 1 and Version 2 of support-response-tips

Timestamp:

Jul 27, 2010, 3:16:33 PM (15 years ago)

Author:

Jamie McClelland

Comment:

--

support-response-tips

@@ -1 +1 @@
 = Support Response Tips =
 
-Priorities of support:
+== Priorities of support (in order) ==
 
  1. Maintain the shared infrastructure
@@ -7 +7 @@
  1. Teach and empower people to be self-sufficient with free and open source technology
 
-Except with regard to priority 3 above, support is not intended for:
+== Except with regard to priority 3 above, support is not intended for... ==
 
  * Fixing people's web sites
  * Fixing people's local area networks or broken local email clients, etc
 
-Useful tips:
+In other words, if it's not shared infrastructure, it is not our responsibility to fix it. However it is a (lower) priority to help people understand how they can fix it.
+
+== Useful tips ==
 
  * Most questions are variations on questions that have already been asked. Be sure to check the [wiki:faq] and do a search of the site. Searching the entire site may turn up similar tickets providing ideas on how to answer