Changes between Version 15 and Version 16 of support-coverage


Ignore:
Timestamp:
Aug 24, 2010, 5:44:46 PM (9 years ago)
Author:
Jamie McClelland
Comment:

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  • support-coverage

    v15 v16  
    44
    55[wiki:support-team Support Team page]
     6
     7Please double up on shifts. If you are new to support, having a "shadow" work with you will help you get up to speed.
    68
    79== Regularly Scheduled Coverage ==
     
    3436Coverage means:
    3537
     38 * being present on irc.indymedia.org in the #mayfirst channel to discuss issues that come up
    3639 * monitoring the support queue (four hour response time during regular working hours, minimally checking around 10 am, 2 pm and 6 pm)
    3740 * evaluating tickets and responding to tickets - see the [wiki:support-response-tips] page.