Changes between Version 15 and Version 16 of support-coverage
- Timestamp:
- Aug 24, 2010, 9:44:46 PM (14 years ago)
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support-coverage
v15 v16 4 4 5 5 [wiki:support-team Support Team page] 6 7 Please double up on shifts. If you are new to support, having a "shadow" work with you will help you get up to speed. 6 8 7 9 == Regularly Scheduled Coverage == … … 34 36 Coverage means: 35 37 38 * being present on irc.indymedia.org in the #mayfirst channel to discuss issues that come up 36 39 * monitoring the support queue (four hour response time during regular working hours, minimally checking around 10 am, 2 pm and 6 pm) 37 40 * evaluating tickets and responding to tickets - see the [wiki:support-response-tips] page.