Changes between Version 9 and Version 10 of support-coverage
- Timestamp:
- Aug 17, 2010, 11:17:20 PM (14 years ago)
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support-coverage
v9 v10 1 [[PageOutline]] 2 1 3 = Support Coverage = 2 4 3 Help! Jamie will be away August 6 - 9. Please sign up to help cover the support queue! 5 == Regularly Scheduled Coverage == 4 6 5 == Coverage == 7 All times America/New_York 6 8 7 Please place your name by a day you can cover. I'm hoping we can have two people per day 9 || '''Person'''||'''Day''' ||'''Notes'''|| 10 || jamie || mon || regular working hours || 11 || alfredo || mon || afternoons, evenings || 12 || jamie || tue || regular working hours || 13 || alfredo || tue || afternoons, evenings || 14 || jamie || wed || regular working hours || 15 || alfredo || wed || afternoons, evenings || 16 || jamie || thu || regular working hours || 17 || alfredo || thu || afternoons, evenings || 18 || jamie || fri || regular working hours || 19 || alfredo || fri || afternoons, evenings || 20 || alfredo || sat || afternoons, evenings || 21 || jamie || sun || 4:00 pm - 9:00 pm || 22 || alfredo || sun || sporadic || 8 23 9 * Friday, August 6: Mark 24 == Special Coverage == 10 25 11 * Saturday, August 7: Josue 12 13 * Sunday, August 8: Josue 14 15 * Monday, August 9: Mallory, Greg 26 No special coverage is currently scheduled 16 27 17 28 == What does covering a day mean? == … … 19 30 Coverage means: 20 31 21 * monitoring the support queue (four hour response time during regular working hours is perfectly acceptable - so checking around 10 am, 2 pm and 6 pm will do the trick)32 * monitoring the support queue (four hour response time during regular working hours, minimally checking around 10 am, 2 pm and 6 pm) 22 33 * evaluating tickets and responding to tickets - see the [wiki:support-response-tips] page. 23 34 * If you know the answer or part of the answer, respond to the ticket … … 29 40 * Bookmark the [/timeline?daysback=10&ticket=on&ticket_details=on&update=Update timeline link]. This page will show all tickets in chronological order 30 41 * Subscribe to the RSS feed of the page (see the RSS link at the bottom of the page) 31 * Subscribe to the [https://lists.mayfirst.org/mailman/listinfo/support- team Support Team] mailman list - you will get an email everytime a ticket is posted or commented on42 * Subscribe to the [https://lists.mayfirst.org/mailman/listinfo/support-broadcast Support Broadcast ] mailman list - you will get an email everytime a ticket is posted or commented on 32 43