Changes between Version 9 and Version 10 of support-coverage


Ignore:
Timestamp:
Aug 17, 2010, 11:17:20 PM (15 years ago)
Author:
Jamie McClelland
Comment:

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  • support-coverage

    v9 v10  
     1[[PageOutline]]
     2
    13= Support Coverage =
    24
    3 Help! Jamie will be away August 6 - 9. Please sign up to help cover the support queue!
     5== Regularly Scheduled Coverage ==
    46
    5 == Coverage ==
     7All times America/New_York
    68
    7 Please place your name by a day you can cover. I'm hoping we can have two people per day
     9|| '''Person'''||'''Day''' ||'''Notes'''||
     10|| jamie || mon || regular working hours ||
     11|| alfredo || mon || afternoons, evenings ||
     12|| jamie || tue || regular working hours ||
     13|| alfredo || tue || afternoons, evenings ||
     14|| jamie || wed || regular working hours ||
     15|| alfredo || wed || afternoons, evenings ||
     16|| jamie || thu || regular working hours ||
     17|| alfredo || thu || afternoons, evenings ||
     18|| jamie || fri || regular working hours ||
     19|| alfredo || fri || afternoons, evenings ||
     20|| alfredo || sat || afternoons, evenings ||
     21|| jamie || sun || 4:00 pm - 9:00 pm ||
     22|| alfredo || sun || sporadic ||
    823
    9  * Friday, August 6: Mark
     24== Special Coverage ==
    1025
    11  * Saturday, August 7: Josue
    12 
    13  * Sunday, August 8: Josue
    14 
    15  * Monday, August 9: Mallory, Greg
     26No special coverage is currently scheduled
    1627
    1728== What does covering a day mean? ==
    … …  
    1930Coverage means:
    2031
    21  * monitoring the support queue (four hour response time during regular working hours is perfectly acceptable - so checking around 10 am, 2 pm and 6 pm will do the trick)
     32 * monitoring the support queue (four hour response time during regular working hours, minimally checking around 10 am, 2 pm and 6 pm)
    2233 * evaluating tickets and responding to tickets - see the [wiki:support-response-tips] page.
    2334  * If you know the answer or part of the answer, respond to the ticket
    … …  
    2940 * Bookmark the [/timeline?daysback=10&ticket=on&ticket_details=on&update=Update timeline link]. This page will show all tickets in chronological order
    3041 * Subscribe to the RSS feed of the page (see the RSS link at the bottom of the page)
    31  * Subscribe to the [https://lists.mayfirst.org/mailman/listinfo/support-team Support Team] mailman list - you will get an email everytime a ticket is posted or commented on
     42 * Subscribe to the [https://lists.mayfirst.org/mailman/listinfo/support-broadcast Support Broadcast ] mailman list - you will get an email everytime a ticket is posted or commented on
    3243