Contacting our service Providers

Telehouse

Bandwidth is provided by Hurricane Electric

• Email: support@he.net
• Phone: 510 580-4100
• Our CE number: XXXXX

Telehouse provides our cabinet and for no extra cost will dispatch a technician to restart a server

• Email: cac@telehouse.com
• Phone: 718-355-2525
• Only certain members of the support team (identified by name and email) are allowed to submit requests. Call to request help. The technician will call you back when they are at the cabinet.

Bandcon/Highwinds

Bandcon was acquired by Highwinds.

Highwinds provides upstream bandwidth and facility (they sub-lease the facility through XO)

Jamie, dkg, and Micah are the only three people with physical access to the servers.

• Email: support@bandcon.com
• Phone: 888.852.2880

Our circuit ID: BNDIP-500372-NYC1-001
Customer Id: 500372