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Contacting our service Providers
When contacting a service provider, please cc: support@mayfirst.org
Telehouse
Bandwidth is provided by Hurricane Electric
- Email:
noc@he.net - Phone: 510 580-4100
- Our CE number: Check Keyringer
- HE has a portal: https://csp.he.net (check keyringer for credentials)
Telehouse provides our cabinet and for no extra cost will dispatch a technician to restart a server
- Email:
cac@telehouse.com - Phone: 718-355-2525
- Only certain members of the support team (identified by name and email) are allowed to submit requests. Call to request help. The technician will call you back when they are at the cabinet.
Web Architects
jojobe.mayfirst.org is hosted with Web Architects.
Contact them via support@webarchitects.coop.
linode
linode.com currently (Jan. 16, 2014) supplies one virtual machine as a varnish server (saadawi.mayfirst.org)
Support:
Login info is in keyringer
awknet
https://awknet.com provides gamiz, our primary DNS server and a second server not yet provisioned.
Check keyringer for portal/access information and for directions on emergency notification.
vultr (formerly reliable servers)
https://www.vultr.com provides kennedy, our secondary DNS server.
Check keyringer for portal/access information.
US Dedicated
https://billing.usdedicated.com provides a dedicated server for ddos protection.
Check keyringer for auth info.
Time Warner/Road Runner
This connection serves the sunset park office and currently houses our two offsite backup servers.
