wiki:support-contact-providers

Version 30 (modified by Jamie McClelland, 4 years ago) (diff)

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Contacting our service Providers

When contacting a service provider, please cc: support@mayfirst.org

Telehouse

Bandwidth is provided by Hurricane Electric

  • Email: noc@he.net
  • Phone: 510 580-4100
  • Our CE number: Check Keyringer
  • HE has a portal: https://csp.he.net (check keyringer for credentials)

Telehouse provides our cabinet and for no extra cost will dispatch a technician to restart a server

  • Email: cac@telehouse.com
  • Phone: 718-355-2525
  • Only certain members of the support team (identified by name and email) are allowed to submit requests. Call to request help. The technician will call you back when they are at the cabinet.

Web Architects

jojobe.mayfirst.org is hosted with Web Architects.

Contact them via support@webarchitects.coop.

linode

linode.com currently (Jan. 16, 2014) supplies one virtual machine as a varnish server (saadawi.mayfirst.org)

Support:

http://manager.linode.com

Login info is in keyringer

awknet

https://awknet.com provides gamiz, our primary DNS server.

Check keyringer for portal/access information and for directions on emergency notification.

reliable servers

https://www.reliableservers.com provides kennedy, our secondary DNS server.

Check keyringer for portal/access information.

Time Warner/Road Runner

This connection serves the sunset park office and currently houses our two offsite backup servers.