wiki:support-contact-providers

Version 28 (modified by Jamie McClelland, 4 years ago) (diff)

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Contacting our service Providers

When contacting a service provider, please cc: support@mayfirst.org

Telehouse

Bandwidth is provided by Hurricane Electric

  • Email: support@he.net
  • Phone: 510 580-4100
  • Our CE number: Check Keyringer
  • HE has a portal: https://csp.he.net (check keyringer for credentials)

Telehouse provides our cabinet and for no extra cost will dispatch a technician to restart a server

  • Email: cac@telehouse.com
  • Phone: 718-355-2525
  • Only certain members of the support team (identified by name and email) are allowed to submit requests. Call to request help. The technician will call you back when they are at the cabinet.

XO

[Note: Bandcon was acquired by Highwinds].

Bandwidth is provided by Highwinds via their equipment that resides in the Equinix facility at 111 8th Avenue

  • Email: cdn-support@highwinds.com
  • Phone: 1-866-872-0357.
Our circuit ID: BNDIP-500372-NYC1-001
Customer Id: 500372
NOC Passcoce: is in keyringer

XO provides our cabinet and electricity.

XO has a support system via their portal:

https://portal.xo.com/

User and password are in keyringer.

Web Architects

jojobe.mayfirst.org is hosted with Web Architects.

Contact them via support@webarchitects.coop.

linode

linode.com currently (Jan. 16, 2014) supplies one virtual machine as a varnish server (saadawi.mayfirst.org)

Support:

http://manager.linode.com

Login info is in keyringer

awknet

https://awknet.com provides gamiz, our primary DNS server.

Check keyringer for portal/access information and for directions on emergency notification.

reliable servers

https://www.reliableservers.com provides kennedy, our secondary DNS server.

Check keyringer for portal/access information.

Time Warner/Road Runner

This connection serves the sunset park office and currently houses our two offsite backup servers.