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Contacting our service Providers
When contacting a service provider, please cc: support@mayfirst.org
Telehouse
Bandwidth is provided by Hurricane Electric
- Email:
support@he.net - Phone: 510 580-4100
- Our CE number: XXXXX
Telehouse provides our cabinet and for no extra cost will dispatch a technician to restart a server
- Email:
cac@telehouse.com - Phone: 718-355-2525
- Only certain members of the support team (identified by name and email) are allowed to submit requests. Call to request help. The technician will call you back when they are at the cabinet.
XO
[Note: Bandcon was acquired by Highwinds].
Bandwidth is provided by Highwinds via their equipment that resides in the Equinix facility at 111 8th Avenue
- Email:
cdn-support@highwinds.com - Phone: 1-866-872-0357.
Our circuit ID: BNDIP-500372-NYC1-001 Customer Id: 500372 NOC Passcoce: is in keyringer
XO provides our cabinet and electricity.
XO has a support system via their portal:
User and password are in keyringer.
Web Architects
jojobe.mayfirst.org is hosted with Web Architects.
Contact them via support@webarchitects.coop.
Hosting.com / HostMySite
chun.mayfirst.org is a physical server hosted by hosting.com
Support-team folks who need to contact this colo regarding chun might also want to use hosting.com's support/control panel.
According to hosting.com's online documentation, reverse DNS is managed via e-mail to support@hosting.com
The user/password is stored in keyringer
linode
linode.com currently (Jan. 16, 2014) supplies one virtual machine as a varnish server (saadawi.mayfirst.org)
Support:
Login info is in keyringer
Time Warner/Road Runner
This connection serves the sunset park office and currently houses our two offsite backup servers.
