Changes between Version 7 and Version 8 of how_to_use_support_system


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Timestamp:
Apr 10, 2013, 7:29:17 PM (6 years ago)
Author:
https://id.mayfirst.org/rogeriobastos
Comment:

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  • how_to_use_support_system

    v7 v8  
    1515  indicate what type of ticket you are entering. Your choices are:
    1616   * Bug/Something is broken - this type of ticket is the most common. If you are trying to do something and you are not getting the expected results, select this type. Please be sure to include the steps you are taking to produce the problem, what you expect to happen, and what is actually happening (including the full error message if any).
    17    * Question/How do I? - If you are trying to figure out how to do something (and you have already searched this site and can't find the answer0 - post a ticket of this type.
     17   * Question/How do I? - If you are trying to figure out how to do something (and you have already searched this site and can't find the answer) - post a ticket of this type.
    1818   * Feature/Enhancement Request - you may encounter a feature that you wish we had. Nothing's broken and you are fairly sure our servers don't include this feature - so place a request by indicating this type of ticket
    1919   * Project/Need to hire someone - our technical support only goes as far as ensuring that our shared services are working and you are able to properly interact with them. If you need help developing a web site, designing a database or another aspect of Internet work that you would like to hire someone to do - feel free to post the request tagged with this ticket type. We can't guarantee that we can find someone to do the work, but posting a full description here will make it a lot easier to recruit a technologist for the job.